How cancellations, refunds, and Noble Rewards adjustments work for bookings made through the app.
You can cancel any upcoming booking from the app’s Home or Bookings tab. What you get back depends on how close to the scheduled time you cancel:
The app shows you the exact refund amount before you confirm a cancellation, so there are no surprises.
Refunds are issued back to the original payment method through Paystack. Processing times vary by bank, but refunds typically appear within a few business days of cancellation.
If a cancelled booking had earned a Noble Rewards point, or had used a free-wash redemption, that’s automatically reversed at the same time — you won’t keep points or rewards tied to a service that didn’t happen.
Noble Rewards membership fees cover the period you selected at checkout and are non-refundable once that period has started. You’re welcome to simply not renew a membership at the end of its period — there’s no obligation to continue.
If a completed service didn’t meet your expectations, reach out within 24 hours through Profile → Help & Support in the app, or email us directly at info@noblepeakautodetailing.com. We’ll review what happened and, at our discretion, offer a re-clean or a partial refund.
If our technician arrives at the scheduled time and address but your vehicle isn’t accessible or we can’t reach you on the contact number provided, this is treated the same as a late cancellation, and the 20% fee described above applies.
Contact us any time at info@noblepeakautodetailing.com or via WhatsApp, and we’ll help sort it out.
